Join Our Team at American Customer Care Dubuque

Spend your days surrounded by a nurturing group of individuals who value teamwork, finding solutions to challenging problems and having fun.

Dubuque Customer Service Representative
Dubuque, Iowa

Job Description

You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Job Responsibilities and Duties:

  • Answer incoming calls and respond to customer’s emails
  • Manage and resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Process orders, forms, and application
  • Upsell products and services
  • Other duties as assigned

Qualifications and Skills

  • High school diploma or equivalent
  • Knowledge of relevant computer applications
  • Data entry and typing skills
  • Listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately