Spend your days surrounded by a nurturing group of individuals who value teamwork, finding solutions to challenging problems and having fun.
Dubuque Customer Service Representative
Dubuque, Iowa
Job Description
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Job Responsibilities and Duties:
Answer incoming calls and respond to customer’s emails
Manage and resolve customer complaints
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Process orders, forms, and application
Upsell products and services
Other duties as assigned
Qualifications and Skills
High school diploma or equivalent
Knowledge of relevant computer applications
Data entry and typing skills
Listening, verbal, and written communication skills
Ability to handle stressful situation appropriately