Join Our Team at Premiere Response North Bergen

Surround yourself with encouraging individuals who value leadership development, teamwork, new ideas and innovative thinking.

North Bergen Customer Care Specialist
North Bergen, NJ

RESPONSIBILITIES:

  • Handle customer inquiries and complaints
  • Provide information about products and services
  • Troubleshoot and resolve product/service issues and concerns
  • Document and update customer records based on interactions
  • Maintain a knowledge base of the evolving products and services
  • Increase customer retention by implementing creative problem-solving skills
  • Work in one or multiple queues/skill sets over various customer service platforms
  • (email, telephone, social media, etc.)
  • Handle numerous customer inquiries promptly, accurately and efficiently
  • Navigate between computer screens (CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information
  • Product training (Understanding of our clients’ range of products, ingredients, application, adverse effects, etc.)
  • Systems training (How to use CRM and ACD Tools)
  • On-the-job training (Frequently Asked Questions, Job Shadowing, etc.)
  • On-line training

WHY US?

We inspire and develop employees to be their best

We create experiences that inspire and make a difference

We nurture a network of business partners to bring the best solutions to our clients

REQUIREMENTS:

  • Previous experience in customer service
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Minimum Associates degree, bachelor’s preferred
  • Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.
  • Strong problem-solving skills

Apply