Join Our Team at Premiere Response North Bergen

Surround yourself with encouraging individuals who value leadership development, teamwork, new ideas and innovative thinking.

North Bergen Email and Live Chat Specialist
North Bergen, NJ

Provide the best level of customer service by building an immediate rapport with each customer; possess a genuine concern for customer inquiries and needs while responding and solving their questions and concerns. The Customer Service Chat Representative will provide this quality service via internet chat and email channels. We are high energy, diverse busy team that loves what we do.

  • Engage with our loyal customers on a variety of subjects effectively and efficiently via email and live chat
  • Deliver an individualized customer service experience with enthusiasm professional courtesy, efficiency, and accuracy
  • Perform a broad range of tasks of varying complexity and scope to meet the demands of business needs
  • Navigate through multiple technological tools and applications within the network environment
  • Document all chat and email information based on standard operating procedures
  • Maintain strong process, service and product knowledge
  • Maintain quality and productivity requirements

Requirements:

  • Previous experience in customer service
  • 6-12 months of Live Chat experience
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Experience operating computers and the ability to learn new software
  • Strong problem-solving skills

Required Education: Minimum associate degree (bachelor’s degree preferred)

EEO Statement

American Customer Care is an equal opportunity employer.  We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Why Us?

  • We inspire and develop employees to be their best
  • We create experiences that inspire and make a difference
  • We nurture a network of business partners to bring the best solutions to our clients

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